Seven reasons you should speak to Mark Silverthorn before you make a payment to a collection agency
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Provide you with advice about stopping, avoiding or discouraging collection calls
Mark Silverthorn can provide you with advice about stopping, avoiding or discouraging collection calls.
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Help you determine if you have a good defence
Mark Silverthorn can help you determine if you have a good defence.
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Assist you identify practical reasons why you might not have to pay a debt even where you do not have a good defence
Mark Silverthorn can help you identify reasons why you might not have to pay a debt despite the fact that you do not have a good defence.Your failure to pay a debt will likely have negative consequences for you in the future.
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Advise you in connection with your 8 options for dealing with your unsecured debts
Mark Silverthorn can inform you of a consumer's 8 options for dealing with unsecured debts.
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Provide you with advice on how to negotiate the best possible settlement available
Mark Silverthorn can help you use proven settlement strategies to obtain the best settlement available.
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You may want to hire our law firm to negotiate a settlement with a collection agency on your behalf
You may want to hire our law firm to negotiate a settlement with a collection agency on your behalf.
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Help you deal with an unprofessional collection agency
Based on his 12 years of experience as a collection agency insider Mark Silverthorn knows how to deal with an unprofessional collection agency. These include the following:
- Make a written complaint against a collection agency to one or more government regulators, a provincial licensing administrator, a provincial or territorial human rights commission, or privacy commissioner
- Make a written complaint to senior management at the collection agency
- Make a written complaint about the collection agency to your creditor
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Commence a lawsuit against a collection agency, one or more collectors, your creditor or a combination of them.
You might be entitled to financial compensation where you bring a successful lawsuit in response to unconscionable conduct on the part of a collector. While you will likely not be entitled to a judgment like the $440,000 damages award made by the Ontario Superior Court of Justice in 2007 in favour of a consumer against a collection agency and a collector you might be entitled to a judgment that may be greater or equal to the amount your creditor claims you owe. - Pursue a statutory claim for treble damages for wrongful collection where a collection agency has collected monies from you in circumstances where you did not owe the debt (this remedy available to residents of Manitoba and the Yukon only)
- Tell your story to the media
- In extreme cases, have a collector charged with a criminal offence under the Criminal Code
In addition to speaking with Mark Silverthorn you can learn more about these topics by purchasing a copy of Mark Silverthorn's e-book titled A How-to Guide for Dealing with Collection Agencies in Canada .



