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Printer friendlyLaws that may prohibit collection agencies from calling debtors on cell phones
The law regulating collection agencies in eight out of ten Canadian provinces, excluding Alberta and Quebec, plus the Yukon, may prohibit collection agencies from calling a debtor on the debtor's cell phone. Set out below is the relevant section of a provincial licensing statute or its regulations that may prohibit collection calls to a debtor's cell phone.The relevant section is the one for the province or territory in which you live.
If you live in the Yukon, or the eight Canadian provinces other than Alberta and Quebec and you are receiving collection calls on your cell phone you may want to make a complaint against a collection agency to your provincial licensing administrator.
British Columbia: Section 119 of the British Columbia Business Practices and Consumer Protection Act
A collector must not communicate or attempt to communicate with a person for the purpose of collecting, negotiating or demanding payment of a debt by a means that results in the costs of the communication being payable by the person.
Manitoba: Subsection 98(c) of the Manitoba Consumer Protection Act
No person, whether on his own behalf or on behalf of another, directly, or through others, shall with respect to any loan of money to which this Act applies, or to any hire-purchase of goods or services, or both
New Brunswick: Subsection 14(c) of Regulations enacted under the New Brunswick Collection Agencies Act
No collection agency, branch office of a collection agency or collector, by himself or while employed by a collection agency, shall:
Newfoundland: Paragraph 11(1)(c) of the Newfoundland Collections Act
A collection agency shall not
Nova Scotia: Paragraph 20(1)(d) of the Nova Scotia Collection Agencies Act
No collection agency or collector shall
Ontario: Subsection 22(b) of the Ontario Collection Agencies Act
No collection agency or collector shall
PEI: Subsection 5(b) of the Regulations enacted under the Prince Edward Island Collection Agencies Act
No collection agency or collector shall
Saskatchewan: Paragraph 29(1)(c) of the Saskatchewan Collection Agents Act
No collection agent or collector shall
Yukon: Subsection 72(c) of the Yukon Consumers Protection Act
No person, whether on their own behalf or on behalf of another directly, or through others, shall
If you live in the Yukon, or the eight Canadian provinces other than Alberta and Quebec and you are receiving collection calls on your cell phone you may want to make a complaint against a collection agency to your provincial licensing administrator.
The licensing statute regulating the conduct of collection agencies in Alberta, Quebec, the Northwest Territories and Nunavut does not prohibit a collection agency from calling a debtor on a cellular phone.