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Printer friendlyLargest collection agencies operating in Canada
The collection industry in Canada is dominated by fewer than 25 large collection agencies. If you owe money to a chartered bank, credit card issuer, a major retailer, a telephone company, a major utility or have a delinquent student loan and your account has been placed for collection there is a good chance that it has been assigned to one of the following collection agencies:
- Account Recovery Corporation
- ARO or Agence de Recouvrement Ogilvie
- Alliance One
- Allied International Credit
- CBV Collections Services Ltd.
- Collect Com Credit Inc.
- Collectcorp
- Common Collection Agency Inc.
- Financial Debt Recovery Ltd.
- Global Credit & Collection Inc.
- iQor Canada Limited
- M J R Collection Services Ltd.
- Metropolitan Credit Adjuster Ltd.
- NCO Financial Services Inc.
- Nor-Don Collection Network Inc.
- Partners in Credit
- Portfolio Management Solutions Inc.
- Total Credit Recovery
Names of collection agencies
A collection agency that operates across Canada may utilize more than one corporation or it may carry on business in a particular province under a name different than its corporate name. The latter is particularly true in Quebec where most collection agencies carry on business using "Agence de Recouvrement" as part of their name.
Where collection calls may originate from
Provincial law in Ontario, Quebec, New Brunswick, and Nova Scotia places some restrictions, directly and indirectly, on where collection calls may originate from. Depending on what province you live in it may be illegal for a collection agency to call you if the collection calls are not originating from within a particular geographic area.
New Brunswick and Nova Scotia: New Brunswick and Nova Scotia license collection agencies, branch office locations and individual collectors. All collectors employed by a collection agency must be licensed and work from the premises of a licensed branch office. New Brunswick and Nova Scotia will not grant a branch office license to an office located outside of Canada. Similarly, New Brunswick and Nova Scotia will not license individuals as collectors unless they are residents of Canada. As a practical matter, this means that collection agencies collecting monies from the residents of New Brunswick and Nova Scotia must do so from a call centre situated within Canada.
Ontario: Under the Ontario Collection Agencies Act any person employed as a collector by a collection agency must be licensed as a collector under the Act. Further, the Act prohibits anyone from being licensed as a collector unless he is a ordinarily a Canadian resident. As a practical matter, this makes it difficult for a collection agency to make collection calls from an office that is located more than 50 kilometers outside of Canada. Any Ontario resident who is receiving collection calls from an office situated more than 50 kilometers outside of Canada may want to phone the Ontario Consumer Service Bureau at (416) 326-8611 or toll free at (800) 889-9768 to confirm whether or not a specific individual is licensed as a collector under the Ontario Collection Agencies Act.
Quebec: If you are a Quebec resident you are likely receiving collection calls from an office located in Quebec. It is illegal for a collection agency to make collection calls to Quebec residents from an office situated outside of Quebec.
If you are a resident of Ontario, Quebec, New Brunswick, or Nova Scotia and a collection agency is making collection calls to you from a jurisdiction where it is not legally permitted to do so you may want to consider making a complaint against the collection agency with the licensing administrator in your province.
Contact information for the largest collection agencies in Canada
Many of the largest collection agencies in Canada will telephone consumers across Canada, except for Quebec residents, utilizing a large call centre located in southern Ontario. A few of the largest Canadian collection agencies utilize regional offices across the country.
The following list contains the addresses and contact information for some of the largest collection agencies operating in Canada.
If you believe there is a collection agency that should be added or removed from this list or that some of the contact information set out below needs updating, please e-mail this information to our office.
- Account Recovery Corporation
- www.arc.ca
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Head Office:
4240 Glanford Avenue, Suite 100
Victoria, BC V8Z 4B3
Tel.: (250) 953-6900
Toll Free Phone: 1 (888) 254-1998
Fax: (250) 254-1999
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404-6400 Roberts Road
Burnaby, BC V5G 4C9
Tel.: (604) 606-2500
Toll Free Phone: 1 (888) 255-0265
Fax: (604) 606-2520 115 Pulford Street
Winnipeg MB R3L 1X8
Toll Free Phone: 1 (888) 821-3744
Fax: 1 (204) 928-4808
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Eastern Regional Head Office:
777 Guelph Line, Suite 204
Burlington, ON L7R 3N2
Tel.: (905) 639-6990
Toll Free Phone: 1 (888) 629-5396
Fax: (905) 639-0553
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2 Place Laval, Bureau 430
Laval, QC H7N 5N6
Tel.: (450) 973-1222
Toll Free Phone: 1 (888) 256-7415
Fax: (450) 669-3033
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50 Assomption Blvd
Moncton, NB E1C 0C5
Tel.: (506) 384 -7392
Toll Free Phone: 1 (888) 525-6184
Fax: (506) 3847531
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- ARO or Agence de Recouvrement Ogilvie
- www.aro.ca
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Head Office:
700-1001 Sherbrooke East
Montreal, PQ H1P 3H3
Tel.: (514) 322-1414
Toll Free Phone: 1 (877) 322-1414
Fax: (514) 322-1784
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1-70 Frid Street
Hamilton, ON L8P 4M4
Tel.: (905) 667-5050
Toll Free Phone: 1 (877) 322-1414
Fax: (905) 667-5060
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111-565 Bernard Avenue
Kelowna, BC V1Y 8 R4
Tel.: (250) 762-7070
Toll Free Phone: 1 (877) 250-7070
Fax: (250) 762-4111
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- Alliance One
- www.allianceoneinc.com
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Head Office:
1220 Sheppard Avenue E., Suite 300
Toronto, ON M2K 2S5
Tel.: (416) 447-8899
Fax: 1( 877) 540-5113
-
Quebec office
Toll Free Phone: 1 (877) 858 -6682
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- Allied International Credit
- www.aiccorp.com
-
Head Office:
16635 Yonge Street, Suite 26
Newmarket, ON l3X 1V6
Tel.: (905) 470-8181
Fax: (905) 470-8155
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1200 West 73rd Avenue, Suite 400
Vancouver, BC V6P 6G5
Toll Free Phone: (866) 368-9718
Fax: (604) 868-0195
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1000 St. Antoine West, Suite 705
Montreal, QC H3C 3R7
Toll Free Phone: (866) 368-9718
Fax: (514) 868-0195
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- CBV Collections Services Ltd.
- www.cbvcollections.com
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Head Office:
100-814 Richards Street
Vancouver, BC V6B 3A7
Tel.: (604) 687-4559
Toll Free Phone: (888) 311-1121
Fax: (604) 661-7926
-
1100-800 5th Avenue S.W.
Calgary, AB T2P 3T6
Tel.: (403) 543-0500
Toll Free Phone: 1 (866) 922-0500
Fax: (403) 263-3581
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242-240 Graham Avenue
Winnipeg, MB R3C 0J7
Tel.: (204) 944-8633
Toll Free Phone: 1 (888) 311 -1121
Fax: (204) 956-5699
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900-2200 Yonge Street
Toronto, ON M4S 2C6
Tel.: (416) 482-9323
Toll Free Phone: 1 (866) 877-9323
Fax: 1 (416) 482-9359
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2 Place Laval, Suite 320
Laval, QC H7N 5N6
Tel.: (450) 972-1611
Toll Free Phone: 1 (866) 493-4646
Fax: (450) 975-1702
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- Collect Com Credit Inc.
- www.collection.com
-
3680 Victoria Park Ave., Suite 100
Toronto, ON M2H 3K1
Tel.: (416) 916-9162
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- Collectcorp
-
Head Office:
415 Yonge Street, Suite 2000
Toronto, ON M5B 2E7
Tel.: (416) 961-9622
Toll Free Phone: 1 (800) 900-4238
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16 Bath Road, Suite 105
Kingston, ON K7L 1C4
Tel.: (613) 548-7777
Fax: (866) 756-6074
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- Common Collection Agency Inc.
- www.commoncollections.com
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Head Office:
11 Progress Avenue, Suite 202
Scarborough, ON M1P 4S7
Tel.: (416) 297-7077
Toll Free Phone: 1 (888) 851-8699
Fax: (416) 297-7439
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- Financial Debt Recovery Ltd.
- 40 West Wilmot Street
Richmond Hill, ON L4B 1H8
Tel.: (905) 771-6000
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- Global Credit & Collection Inc.
- www.globalcollection.net
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Head Office:
8133 Warden Avenue, Suite 400
Markham, ON L6G 1B3
Tel.: (905) 479-2222
Fax: 1 (800) 387-4164
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- Global Agence de Recouvrement
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2055 rue Peel, Suite 825
Montreal, QC H3A 1V4
Toll Free Phone: 1 (866) 563-4929
Fax: (514) 284-0722
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- iQor Canada Limited
-
255 Consumers Road, Suite 103
Toronto, ON M2J 1R4
Toll Free Phone: 1 (888) 804-8198
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- M J R Collection Services Ltd.
-
Head Office:
7033 Telford Way, Units 17 and 18
Mississauga, ON L5S 1V4
Tel.: (905) 671-4151
Fax: (905) 671-6693
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3221 Autoroute 440
Laval Ouest, Suite 208
Chomedey, PQ H7P 5P2
Tel.: (866) 682-5008
Fax: (450) 682-6693
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- Metropolitan Credit Adjusters Ltd.
- www. metcredit.com
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Head Office:
400-10310 Jasper Avenue
Edmonton, AB T5J 2W4
Tel.: (780) 425-1522
Toll Free Phone: 1 (888) 797-7727
Fax: 1 (866) 622-6043
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475 West Georgia Street, Suite 430
Vancouver, BC V6B 4M9
Tel.: (604) 684-0558
Toll Free Phone: 1 (800) 835-7094
Fax: (604) 684-0515
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Meadowvale Corporate Centre
2000 Argentia Road, Suite 101 Plaza 2
Mississauga, ON L5N 1V8
Tel.: (905) 819-8939
Toll Free Phone: 1 (866) 463-9161
Fax: (905) 858-9166
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Bureau 502, 1155 Rue Université
Montreal, QC H3B 3A7
Tel.: (514) 878-9444
Toll Free Phone: 1 (866) 878-9444
Fax: (514) 878-9422
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- NCO Financial Services Inc.
- www.ncogroup.com
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Head Office:
1 Market Street, Suite 310
Brantford, ON N3T 6C8
Tel.: (519) 750-6000
Fax: (519) 750-6027
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- Nor-Don Collection Network Inc.
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Head Office:
325 Milner Avenue, Suite 1100
Scarborough, ON M1B 5N1
Tel.: (416) 412-3070
Fax: (416) 412-3042
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409-555 Sixth Street
New Westminster, BC V3L 5H1
Tel.: (604) 540-1200
Fax: (604) 540-1220
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300-10250 101 Street NW
Edmonton, AB T5J 3P4
Tel.: (780) 426-5800
Fax: (780) 426-6254
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202-1409 Edmonton Trail NE
Calgary, AB T2E 3K8
Tel.: (403) 276-7243
Fax: (403) 230-3835
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230-530 Kenaston Boulevard
Winnipeg, MB R3N 1Z4
Tel.: (204) 488-2445
Fax: (204) 488-3406
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- Partners in Credit
- www.partnersincredit.com
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Head Office:
9225 Leslie Street, Suite 201
Richmond Hill, ON L4B 3H6
Toll Free Phone: 1 (888) 730-6333
Fax: (905) 886-5784 -
1255 University, Suite 503
Montreal, PQ H3B 3V8
Toll Free Phone: 1 (877) 677-4214
Fax: (514) 875-9337 - back to top
- Portfolio Management Solutions Inc.
- www.aktivkapital.ca
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Head Office:
700-200 Queens Avenue
London, ON N6A 1J3
Toll Free Phone: 1 (866) 764-7688
Fax: (519) 964-3106 -
740 Notre Dame Ouest, Suite 525
Montreal, PQ H3C 3X6
Tel.: (514) 906-0024
Toll Free Phone: 1 (866) 701-5784
Fax: (514) 906-0029 - back to top
- Total Credit Recovery
- www.totalcrediting.com
-
Head Office:
225 Yorkland Blvd.
North York, ON M2J 4Y7
Tel.: (416) 774-4000
Fax: (416) 774-4001
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205-6011 Westminster Highway
Richmond, BC V7C 4V4
Tel.: (604) 231-1500
Fax: (604) 231-1570
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10250-101 Street, Suite 1090
Edmonton, AB T5J 3P4
Tel.: (780) 423-1515
Fax: (780) 423-1616
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Agence de recouvrement TCR Ltée
4455 Autoroute Laval (440) Quest
Suite 295
Laval, QC H7P 2W6
Tel.: (450) 680-1800
Fax: (450) 680-1900
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272 St. Georges Street, Suite 208
Moncton, NB E1C 1W6
Tel.: (506) 853-0553
Fax: (506) 853-7117
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