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Printer friendlyHow to make a complaint against a debt collector
If you have been on the receiving end of illegal, unethical or unprofessional behavior by someone making collection calls to you, or someone making phone calls to your workplace, to your household, or to friends, family members, or acquaintances, you might want to take some action against a collector, and one response is to make a complaint against the debt collector.
Depending upon the circumstances, you might want to make a complaint to the creditor on whose behalf a debt collector is calling, senior management at the company employing the collector, or to a regulator responsible for regulating the conduct of the person making these calls. If you want to make a complaint to the government about the conduct of a collection agency or one of its employees then you will want to contact the provincial regulator responsible for regulating collection agencies in the province in which you live. To learn more about making a complaint to the provincial regulator responsible for regulating collection agencies in your province, click here.
In certain circumstances, it might be appropriate for you to arrange to have criminal charges laid or to file a complaint with a privacy commissioner. In some circumstances you might want to consider suing a collector, their employer, as well as the creditor on whose behalf they are calling. In some situations you might want to go public with your concerns and contact the media or have your grievances aired on the internet.
If you want to learn more about how to deal with illegal or unprofessional behavior by debt collectors you might want to read Mark Silverthorn's book, The Wolf At The Door: What To Do When Collection Agencies Come Calling. In addition, you might want to call toll free at 1 (866) 996-9941 and speak to lawyer and author Mark Silverthorn for a free initial 10-minute telephone consultation.